Returns & Warranty
Return and warranty conditions depend on the nature, making and installation of the piece. Final terms will be published before online commerce opens.
Working version to be approved
This page describes the site’s intended operation. The final legal identity, retention periods, providers and contractual wording must be reviewed and approved by a professional before commercial publication.
Identity and provenance
Maison TÓUKKANI GmbH, Hinterbergstrasse 15 · 6330 Cham · Switzerland. Contact: contact@maisontoukkani.com · +41 76 779 96 00. Named responsible person: Khalida Toukkani. VAT/UID CHE-220.117.267 appears on the invoice template supplied by the Maison; the commercial register number CH-170.4.023.125-2 still needs confirmation against an official extract before legal approval.
Design, creative direction and project development are led from Switzerland. The making and finishing of the pieces take place in Morocco. This description of the production path is not a “Swiss Made” declaration or a guarantee of the finished product’s legal origin.
Identify the type of piece
A stocked piece, a made-to-order piece and a bespoke development may not follow the same process. The product page and order confirmation will specify the relevant category.
On receipt
Keep the packaging and inspect the piece on arrival. If there is apparent damage or a difference to report, document it with photographs and contact the Maison before any intervention or final installation.
Warranty and care
Longevity depends on use, exposure and care. Recommendations suited to the wool and installation will be supplied with the piece; warranty exclusions and periods will be specified in the final contractual version.
Original legal documents
The original site’s public legal pages remain available as reference documents. Their contractual wording must be reviewed before this new version is commercially activated.
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